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Account Manager

Maintain and grow profitable relationships with existing customers. Provide strategic management of customer relationships from inquiry to delivery.

Responsibilities include:

  • Nurture and maintain relationships with key contacts within customer accounts.
  • Utilize knowledge of customer’s business and purchasing behaviors as well as market and industry considerations to maximize account potential.
  • Generate maximum revenue through effective negotiation of pricing and up-selling/cross-selling opportunities.
  • Prepare and deliver quotes to customer and follow-up to capture sales.
  • Conduct strategic communication with accounts providing customers with information on order progress and status, product and inventory availability, value added services such as quality and technology, and industry and market insight.
  • Provide exceptional service and support to customers including answering inquiries and questions, acting as a liaison with other areas of the business and advocating to provide a “Majestic” experience.
  • Administer the sales order entry process including creating and entering new orders, editing and updating existing orders, and tracking open and shipped orders.
  • Expedite high priority and/or time sensitive orders and activity as appropriate.
  • Submit claims documentation and assist with claims resolution when applicable.
  • Provide order entry and administrative support to Sales Management as necessary.
  • Partner with and back-up other Customer Relationship Managers to ensure service to all Majestic customers.
  • Collaborate with sales management staff on strategic initiatives within the Sales area.
  • Assist with special projects and/or other job related duties as assigned.
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Education, Training and Experience Requirements:

  • Bachelor’s Degree in Marketing, Management, or Business Administration or equivalent work experience.
  • Three years customer service or sales experience.
  • Technologically savvy with experience in MS Office products and Windows-based computer applications.

Knowledge, Skills and Abilities Requirements

  • Exceptional communication skills with the ability to clearly convey information and influence both internal and external customers.
  • Ability to negotiate effectively and overcome objections; persevering in the face of obstacles and rejection.
  • Excellent analytical skills and attention to detail with the ability to gather and interpret information and develop, recommend and implement solutions.
  • Sense of urgency and ability to work effectively in a fast paced and high stress environment.
  • Strong organizational and prioritization skills to effectively balance competing demands.
  • Team oriented with a professional, enthusiastic and friendly demeanor.

Preferred Qualifications

  • Five years customer service or sales experience.
  • Steel industry knowledge.
  • Familiarity with CRM software

Additional

  • Must be able to work outside normal business hours/days as needed.
  • Must be able to travel up to 10%.
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